Version: 1.0
Last Updated: 20 November 2025
At CELERYTASKMASTERY.PRO, operated by PACIFENDZ LIMITED, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your digital product or service, we offer a simple and transparent refund process, in full alignment with EU consumer protections and our commitment to exceptional customer satisfaction.
1. Company Information
Company Name: PACIFENDZ LIMITED
Business Registration Number: 77715929
Date of Incorporation: 17-Feb-2025
Company Type: Private company limited by shares
Registered Address:
ROOM 511, 5/F, MING SANG IND BLDG
19-21 HING YIP STREET
KWUN TONG, HONG KONG
HONG KONG, 000000
Website: https://celerytaskmastery.pro
Customer Service Email: [email protected]
Customer Support Phone: +1 315 757 3038
We show our company information multiple times for transparency and compliance.
2. Our Refund Promise
We offer a 14-day no-questions-asked full refund policy on all digital purchases and services, including courses, training materials, and downloadable content, unless otherwise specified.
You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing a reason.
Even if you already accessed or used the digital product, you are still eligible for a full refund under our customer-first guarantee.
We believe in fairness and transparency — if you change your mind, we will process your refund promptly and respectfully.
3. How to Request a Refund
To request a refund or cancellation, simply contact us at:
[email protected]
Please include:
- Your full name
- Order number or transaction reference
- The email address used at checkout
We will confirm receipt and process your request as quickly as possible.
4. Refund Process and Timelines
Once we receive your refund request:
- Refunds are issued to the same payment method used for the original transaction
- Refunds are processed within 14 days from your request
- No fees, penalties, or deductions will ever be applied
You will receive an email confirmation once your refund has been successfully processed.
5. Digital Products and Services
Because all products are digital, no physical return is required.
Access to digital materials may be disabled after refunds are issued.
If you have already accessed or started using the product during the 14-day period, your right to a full refund remains valid under our guarantee.
We will always communicate clearly before purchase, especially in respect to immediate access agreements as referenced in EU Directive 2011/83/EU.
6. Exceptions to Refund Eligibility
In accordance with EU Directive 2011/83/EU (Consumer Rights Directive), the right to withdraw may not apply in cases where:
- You explicitly consent to immediate delivery of a digital product before the 14-day withdrawal period ends
- You acknowledge that the right to withdraw is lost once delivery has begun
However, our policy remains customer-centric — if you are unhappy for any reason, please contact us. We will always look for a fair and positive solution.
7. Refunds for Custom Project-Based Services
(If applicable)
For custom development, consulting, or special project-based services:
- You may cancel the project within 14 days for a full refund if work has not yet started
- Once active work begins, partial refunds may apply depending on progress
We always communicate transparently before starting any non-refundable work.
8. Late or Missing Refunds
If 14 days have passed and you have not received your refund:
- Check your bank or payment platform
- Contact your payment provider (processing times vary)
- If the issue persists, contact us immediately at [email protected]
We will assist without delay.
9. Contact for Refund Requests
For all refund, return, or cancellation inquiries, please contact:
PACIFENDZ LIMITED
ROOM 511, 5/F, MING SANG IND BLDG
19-21 HING YIP STREET
KWUN TONG, HONG KONG
HONG KONG, 000000
[email protected]
+1 315 757 3038
https://celerytaskmastery.pro